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Returns

Returns And Exchanges

Returns and exchange rules for customer orders and delivered items.

Eligibility
  • Return or exchange requests should reference the original order number.
  • Products should be in acceptable condition for review.
  • Variant-level requests should match the exact item received.
Operational Review
  • The team may review the order, variant, and stock impact before approval.
  • Cancelled orders may restore stock automatically in the internal system.
  • Exchange handling should respect actual internal availability.
Customer Guidance
  • Use the order tracking page before contacting support.
  • Keep packaging and item details until the request is resolved.
  • Final approval may depend on product state and support verification.