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Returns
Returns And Exchanges
Returns and exchange rules for customer orders and delivered items.
Eligibility
- Return or exchange requests should reference the original order number.
- Products should be in acceptable condition for review.
- Variant-level requests should match the exact item received.
Operational Review
- The team may review the order, variant, and stock impact before approval.
- Cancelled orders may restore stock automatically in the internal system.
- Exchange handling should respect actual internal availability.
Customer Guidance
- Use the order tracking page before contacting support.
- Keep packaging and item details until the request is resolved.
- Final approval may depend on product state and support verification.